Wearing a wig for 4 hours can not be returned?

Under the coordination of the Liaoshen Evening News and the North China Net reporter, the merchant finally agreed to return

At noon on April 17, Ms. Shen Chengmin bought a wig for 720 yuan at the Antman counter in a shopping mall in Zhongjie, and trimmed the hairstyle with the help of a stylist.

"I like this wig very much. I wear it after trimming, but I feel the scalp is hot and itchy in the afternoon." Ms. Li said, "I am a sensitive skin. I don't dare to wear it after I take it off." I bought it in a regular mall, and Ms. Li thought of the return the first time.

At noon on April 18, Ms. Li came to the Antman counter with a wig and a shopping receipt to prepare for return. After seeing the wig, the salesperson said to Ms. Li: "Sorry, your wig has been trimmed and the trimmed ones cannot be returned." Ms. Li said: "This only trimmed a little bit of the bangs, and I wore 4 Hours, the wig is not bad, I am allergic skin, the scalp itch is not good, I plan to return, and I did not hear that after the pruning can not be returned." After some negotiations, the merchant still refused to return to Ms. Li .

At 2 o'clock on the afternoon of April 19, the Liaoshen Evening News North China Net reporter dialed the phone number of the Antman sales manager. Manager Wang said that the company has regulations that will not be returned for trimmed wigs. When the reporter told Ms. Wang that Ms. Li said that she had never heard that she could not return after pruning, Manager Wang said: "We have rules and regulations. When hairdressers trim haircuts for consumers, they must tell consumers that special products will not be returned after pruning. Change, I can guarantee this." When the reporter asked why he was not in the store or clearly marked that the modified product was not returned, Manager Wang said: "We have tried to put the listing in the store, but the mall No, we can only verbally remind."

Sun Haoren, a lawyer of Liaoning Yuxing Law Firm, believes that the key to this matter is whether consumers know that “modified goods are not refundable” when trimming wigs, because merchants have clear obligation to inform consumers in additional terms, but forensics Difficulties, if there is no quality problem, it is recommended to negotiate settlement. In the end, under the coordination of the Liaoshen Evening News North China Net reporter, the Antman counter finally agreed to retired the purchased wig for Ms. Li.

Lawyer

After the restructuring, the commodity return is best negotiated

Ma Xitu, the chief lawyer of Liaoning Changfeng Law Firm, said that according to the law, the goods can be returned and returned as they are within the time limit of the “Three Guarantees”. However, the restructured goods have changed the original appearance of the goods. Under normal circumstances, it will affect the secondary sales. If the goods have no quality problems, they will not be returned. If this happens, it can only be resolved by the merchant and the consumer. In addition, Mahito stressed that if there is a quality problem with the product, the merchant must return it regardless of whether the product has been modified or not.